Jamovi 1.8.4.0. Error: Unable start device 'svg' (Resolved!)

Discuss the jamovi platform, possible improvements, etc.

by Mary » Sun Sep 19, 2021 4:41 pm

(JAMOVI 1.8.4.0. Win 8.1, x64)
When I do: Image -> Export -> PNG image
I get a message:
"Exported to 'name.png'"
Where is it exported? I UNDERSTOOD! THANKS!
---------------------
When I do: Image -> Export -> SVG image
I get a message:
"Save failed. Evaluation error: unable to start device 'svg'
AFTER REBOOTING JAMOVI, THIS ERROR DISAPPEARED!
Last edited by Mary on Mon Sep 20, 2021 9:04 pm, edited 11 times in total.
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by jonathon » Sun Sep 19, 2021 10:18 pm

hi,

what version is this? double check you're running the latest version.

when you select 'export', the following appears, shows you were the file is going to be saved, and lets you choose where to save the file:

Screen Shot 2021-09-20 at 08.12.55.png
Screen Shot 2021-09-20 at 08.12.55.png (111.24 KiB) Viewed 13129 times


Save failed
Evaluation error: unable to start device 'svg'


hmm, we've not seen this error before. could you try running in debug mode (you'll find debug mode in the windows start menu), and some diagnostic error messages should appear at the console.

cheers

jonathon
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by Mira » Tue Oct 12, 2021 12:16 pm

Hi,

I am experiencing the same problem. I upgraded to 1.6.23 version some time ago and since then, I have been experiencing several problems.
First, I cannot save graphs in .png or .svg form. When I want to save a figure in .png in a certain folder, I press "save" or "export" but the file does not appear in the folder. When I want to save a figure in .svg, an error occurs (see attached). Only pdf runs ok (but then I have to convert it to png...)
Second, when my laptop goes to sleep mode or I lose internet connection, JAMOVI stops and I am forced to close the program. Fortunately, I have an option to save the work, but anyway... it's a bit... weird :)

I used debugging but didn't help...

please, please... help me.
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jam.png
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by jonathon » Tue Oct 12, 2021 10:32 pm

hi,

let's start by seeing if these things are still an issue in the 2.2.1

cheers
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by Mira » Wed Oct 13, 2021 10:33 am

Hello,

thanks for a quick answer. Unfortunately, the problem with exporting pictures persists...
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by jonathon » Mon Oct 18, 2021 4:20 am

could you try running jamovi at the console (you'll find 'jamovi debug' under the windows start menu). start jamovi with the command:

jamovi --debug

and it should produce about 4 black windows. error text should appear in one of these four windows when you try and export. i'd be interested in what that error text says.

cheers

jonathon
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