Cannot open Jamovi 1.2.16, Windows 8 (64 Bit), SONY VAIO

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JSandhu
Posts: 1
Joined: Sat Apr 18, 2020 9:51 am

Cannot open Jamovi 1.2.16, Windows 8 (64 Bit), SONY VAIO

Post by JSandhu »

Cannot open Jamovi 1.2.16

I have Windows 8 (64 Bit), SONY VAIO Laptop. I have recently recovered/ refreshed my PC in a hope that Jamovi would work however even after recovering the PC, still same error. After downloading jamovi, I could open it.

I click on OPEN

I get error message: Server error




Thanks
J Sandhu
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jonathon
Posts: 2617
Joined: Fri Jan 27, 2017 10:04 am

Re: Cannot open Jamovi 1.2.16, Windows 8 (64 Bit), SONY VAIO

Post by jonathon »

hi sandhu,

this is usually caused by a bug in windows, and at this stage we haven't been able to find a way to work around it. fortunately, it only effects a very a small number of users (less than 1 in 500), unfortunately that 1 in 500 is you :(

if you use a different computer you won't have this issue.

we're also working on a web-based version of jamovi which runs in a web-browser. this will also bypass this issue, but we're not quite ready to release that just yet.

jonathon
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