Jamovi 1.8.4.0. Error: Unable start device 'svg' (Resolved!)

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Mary
Posts: 7
Joined: Sat Jul 10, 2021 1:15 am
Location: Sea coast

Jamovi 1.8.4.0. Error: Unable start device 'svg' (Resolved!)

Post by Mary »

(JAMOVI 1.8.4.0. Win 8.1, x64)
When I do: Image -> Export -> PNG image
I get a message:
"Exported to 'name.png'"
Where is it exported? I UNDERSTOOD! THANKS!
---------------------
When I do: Image -> Export -> SVG image
I get a message:
"Save failed. Evaluation error: unable to start device 'svg'
AFTER REBOOTING JAMOVI, THIS ERROR DISAPPEARED!
Last edited by Mary on Mon Sep 20, 2021 9:04 pm, edited 11 times in total.
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jonathon
Posts: 2609
Joined: Fri Jan 27, 2017 10:04 am

Re: WHAT is THIS: Evaluation error: unable to start device '

Post by jonathon »

hi,

what version is this? double check you're running the latest version.

when you select 'export', the following appears, shows you were the file is going to be saved, and lets you choose where to save the file:
Screen Shot 2021-09-20 at 08.12.55.png
Screen Shot 2021-09-20 at 08.12.55.png (111.24 KiB) Viewed 17522 times
Save failed
Evaluation error: unable to start device 'svg'
hmm, we've not seen this error before. could you try running in debug mode (you'll find debug mode in the windows start menu), and some diagnostic error messages should appear at the console.

cheers

jonathon
Mira
Posts: 2
Joined: Tue Oct 12, 2021 11:49 am

Re: Jamovi 1.8.4.0. Error: Unable start device 'svg' (Resolv

Post by Mira »

Hi,

I am experiencing the same problem. I upgraded to 1.6.23 version some time ago and since then, I have been experiencing several problems.
First, I cannot save graphs in .png or .svg form. When I want to save a figure in .png in a certain folder, I press "save" or "export" but the file does not appear in the folder. When I want to save a figure in .svg, an error occurs (see attached). Only pdf runs ok (but then I have to convert it to png...)
Second, when my laptop goes to sleep mode or I lose internet connection, JAMOVI stops and I am forced to close the program. Fortunately, I have an option to save the work, but anyway... it's a bit... weird :)

I used debugging but didn't help...

please, please... help me.
Attachments
jam.png
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jonathon
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Re: Jamovi 1.8.4.0. Error: Unable start device 'svg' (Resolv

Post by jonathon »

hi,

let's start by seeing if these things are still an issue in the 2.2.1

cheers
Mira
Posts: 2
Joined: Tue Oct 12, 2021 11:49 am

Re: Jamovi 1.8.4.0. Error: Unable start device 'svg' (Resolv

Post by Mira »

Hello,

thanks for a quick answer. Unfortunately, the problem with exporting pictures persists...
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jonathon
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Joined: Fri Jan 27, 2017 10:04 am

Re: Jamovi 1.8.4.0. Error: Unable start device 'svg' (Resolv

Post by jonathon »

could you try running jamovi at the console (you'll find 'jamovi debug' under the windows start menu). start jamovi with the command:

jamovi --debug

and it should produce about 4 black windows. error text should appear in one of these four windows when you try and export. i'd be interested in what that error text says.

cheers

jonathon
diegoD
Posts: 5
Joined: Fri Apr 21, 2023 4:02 pm

Re: Jamovi 1.8.4.0. Error: Unable start device 'svg' (Resolved!)

Post by diegoD »

Sorry to bother but I'm still unable to export images in any format with jamovi (2.3.24, 2.4.11)
I attatched the information provided by the debug version.
Hope this helps,
thanks

Diego
Attachments
error jamovi.png
error jamovi.png (14.09 KiB) Viewed 1542 times
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