Plots keep loading

General help and assistance with jamovi. Bug reports can be made at our issues page: https://github.com/jamovi/jamovi/issues . (If you're unsure feel free to discuss it here)
chrismainer
Posts: 6
Joined: Sat Apr 11, 2020 2:27 am

Plots keep loading

Post by chrismainer »

When I try to create a graph, using the plot feature in descriptive part. It just keeps loading without showing a graph. Any one I choose, say bar plot or histogram, it just keeps loading. It was working like three days ago. Then all of a sudden graph just can't be loaded for some reason. Other parts seem to be fine for now. :grimacing:
Attachments
The circle just keeps spinning. The graph won't load.
The circle just keeps spinning. The graph won't load.
jamovi.png (33.15 KiB) Viewed 3552 times
User avatar
jonathon
Posts: 2613
Joined: Fri Jan 27, 2017 10:04 am

Re: Plots keep loading

Post by jonathon »

hi,

what OS is this (windows, macOS, linux)?

can you run jamovi at the terminal, and see if any error messages are produced? (i can give you instructions on how to do this if you're unsure, but i need to know your OS)

kind regards

jonathon
chrismainer
Posts: 6
Joined: Sat Apr 11, 2020 2:27 am

Re: Plots keep loading

Post by chrismainer »

Hi Jonathon,

It's Windows. And yes, please provide me with instructions. Thank you!

Best,

Chris
User avatar
jonathon
Posts: 2613
Joined: Fri Jan 27, 2017 10:04 am

Re: Plots keep loading

Post by jonathon »

in the "start menu" (do they still call it that?) you should find an option for jamovi debug. if you run that, you should get a terminal. in there, type and press enter:

jamovi --debug

this should start jamovi with several additional windows. try running your analysis again, and see if any error messages appear in any of these terminals. oh, and what version of jamovi is this? if you haven't already, can you try the 1.2.16?

with thanks
chrismainer
Posts: 6
Joined: Sat Apr 11, 2020 2:27 am

Re: Plots keep loading

Post by chrismainer »

Hi,

I was using 1.2.9. I debugged. It shows opening device failed. Then I installed 1.2.16, debugged, it's still the same error.

The other screenshot is what shows after debugging.
Attachments
1.2.9 debug
1.2.9 debug
jamovi debug.png (31.38 KiB) Viewed 3544 times
1.2.16 debug
1.2.16 debug
debug.png (32.3 KiB) Viewed 3544 times
After debugging
After debugging
after debug.png (63.07 KiB) Viewed 3544 times
User avatar
jonathon
Posts: 2613
Joined: Fri Jan 27, 2017 10:04 am

Re: Plots keep loading

Post by jonathon »

what's your username? i assume it has international chars in it.

i'll try recreating the same username here, and see if i can reproduce.

with thanks
chrismainer
Posts: 6
Joined: Sat Apr 11, 2020 2:27 am

Re: Plots keep loading

Post by chrismainer »

You mean my computer's username? Or my computer's name
User avatar
jonathon
Posts: 2613
Joined: Fri Jan 27, 2017 10:04 am

Re: Plots keep loading

Post by jonathon »

your user name on your computer ... if you navigate to the C:\Users folder, you'll see a separate folder for each user. your username will be one of these folders.

jonathon
chrismainer
Posts: 6
Joined: Sat Apr 11, 2020 2:27 am

Re: Plots keep loading

Post by chrismainer »

Yes, there is internatinoal character in it but it seems like I can't change it
User avatar
jonathon
Posts: 2613
Joined: Fri Jan 27, 2017 10:04 am

Re: Plots keep loading

Post by jonathon »

can you tell me what it is? i'll see if i can reproduce it at this end.

with thanks

jonathon
Post Reply