Server Error

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Oromokoma Charles
Posts: 2
Joined: Sat Jul 10, 2021 8:12 am

Server Error

Post by Oromokoma Charles »

Hello everyone.
I have been using Jamovi since February this year. About a month or so ago, it started warning that my version was kind of too old and its security could be compromised if I opened files from unknown sources.

Last week on Saturday 3 July 2021, it started to show server error whenever I launched it and it won't open.
I then uninstalled the old version of 1.6.1 and downloaded version 1.8.4, installed it and the server error is persistent. I am now stuck. I need to be helped as soon as yesterday.
I don't know how to go around this problem yet am running out of deadline for submitting my results. Please find the error illustration in the attachment below.

Thanks,
Oromokoma
Attachments
Here is the screenshot of the error that keeps popping up whenever I launch jamovi
Here is the screenshot of the error that keeps popping up whenever I launch jamovi
Server Error.png (38.1 KiB) Viewed 8849 times
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jonathon
Posts: 2613
Joined: Fri Jan 27, 2017 10:04 am

Re: Server Error

Post by jonathon »

hi oromokoma,

you could use the cloud version:

https://cloud.jamovi.org

or you could try rolling back to the 1.2 series:

https://www.jamovi.org/downloads/jamovi-1.2.27.0-win64.exe

cheers

jonathon
sanaali
Posts: 2
Joined: Wed Jul 14, 2021 7:32 pm

Re: Server Error

Post by sanaali »

I tried the cloud version and downloaded different versions but still showing the same error.
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jonathon
Posts: 2613
Joined: Fri Jan 27, 2017 10:04 am

Re: Server Error

Post by jonathon »

could you try taking a log with procmon, and sending it to us? instructions are here:

https://www.jamovi.org/misc/procmon.html

jonathon
sanaali
Posts: 2
Joined: Wed Jul 14, 2021 7:32 pm

Re: Server Error

Post by sanaali »

It does not allow me to attach PML files. Is there an email where I could send this file?
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jonathon
Posts: 2613
Joined: Fri Jan 27, 2017 10:04 am

Re: Server Error

Post by jonathon »

yes!

email it to contact < at > jamovi.org

with thanks

jonathon
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