[SOLVED] can't use jamovi

General help and assistance with jamovi. Bug reports can be made at our issues page: https://github.com/jamovi/jamovi/issues . (If you're unsure feel free to discuss it here)
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hcp4715
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Joined: Tue Nov 28, 2017 10:32 am

[SOLVED] can't use jamovi

Post by hcp4715 »

Hi, there,

Thanks so much for this free but great software!

but I have difficulty to start it and don't know why.

My system is win 10. version 1709, os build 16299.64.

I install jamovi 0.8.1.9, but found that I can't start it.

here is the error inf.
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jonathon
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Joined: Fri Jan 27, 2017 10:04 am

Re: can't use jamovi

Post by jonathon »

hi! thanks for dropping us a line.

so when you first launch jamovi it pops up with these four error messages?

if you run jamovi in debug mode, are there any messages which appear at the console? could you send us a screenshot of the console output?

with thanks

jonathon
hcp4715
Posts: 5
Joined: Tue Nov 28, 2017 10:32 am

Re: can't use jamovi

Post by hcp4715 »

Yes, when I first launched jamovi, it popped out with these messages, as you can see, three of them are identical, so originally they are overlapped together.
Here is the error message in the debug model.
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jonathon
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Re: can't use jamovi

Post by jonathon »

hey, thanks for this.

if you have time, could run a little test for us?

could you, download the microsoft process monitor from here:

https://docs.microsoft.com/en-us/sysint ... ds/procmon

when you run it, it will start logging events on your system. then start up jamovi. once jamovi has stopped working, can you save a PML file of those events, and send them through?

(it's possible there will be some sensitive information in the logs, so if your best bet would be to email the log to contact at jamovi.org rather than posting them here)

let me know if you get stuck. we've been meaning to write a guide to doing this with screenshots, etc.

with thanks
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jonathon
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Re: can't use jamovi

Post by jonathon »

hey, i've thrown together a quick little guide here:

https://www.jamovi.org/misc/procmon.html

with thanks
hcp4715
Posts: 5
Joined: Tue Nov 28, 2017 10:32 am

Re: can't use jamovi

Post by hcp4715 »

Hi, Jonathon,
I will send it to you soon.
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jonathon
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Re: can't use jamovi

Post by jonathon »

Fixed in 0.8.1.11
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