Jamovi won't open (Connection lost)

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jonathon
Posts: 2620
Joined: Fri Jan 27, 2017 10:04 am

Re: Jamovi won't open (Connection lost)

Post by jonathon »

hi,

can you install the latest version of jamovi (0.8.1.14)? start it in debug mode, and at the console run:

jamovi --debug

jamovi spawns background 'engines' for performing the analyses, and these background engines appear to be failing on your machine. running it with --debug should make these engines visible, and hopefully provide a useful error message.

with thanks
eholland
Posts: 15
Joined: Mon Dec 18, 2017 2:09 am

Re: Jamovi won't open (Connection lost)

Post by eholland »

Hi Jonathon,

Here's a screenshot of the debug message:

https://www.dropbox.com/s/53h5ze5ab4yge ... e.gif?dl=0

It still gives me the same error message when the actual program opens.

Cheers.
dropmann
Posts: 79
Joined: Thu Feb 02, 2017 10:26 am

Re: Jamovi won't open (Connection lost)

Post by dropmann »

Hi, i'm another developer on jamovi. When running in debug mode there should be a total of 4 command windows open. The initial one into which jamovi --debug was typed, but when jamovi opens 3 more should appear. Firstly, do those three other windows appear and if so what do they contain after the connection lost message is displayed?

kind regards,
Damian
eholland
Posts: 15
Joined: Mon Dec 18, 2017 2:09 am

Re: Jamovi won't open (Connection lost)

Post by eholland »

Yes, they do appear but they disappear after about a second. I could only see the first extra window, but it seemed to be empty (there wasn't enough time to view the ones behind it).

Cheers.
eholland
Posts: 15
Joined: Mon Dec 18, 2017 2:09 am

Re: Jamovi won't open (Connection lost)

Post by eholland »

Any other ideas what I can do?
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jonathon
Posts: 2620
Joined: Fri Jan 27, 2017 10:04 am

Re: Jamovi won't open (Connection lost)

Post by jonathon »

hey sorry, i am running out of ideas.

do you have R installed on your computer?

you could try running 'set' at the jamovi debug console. this would/should output all your environmental variables. there's a possibility one of these is interfering (but i thought we filtered appropriately). you could send that through.

after that, if you have R installed, you could try removing it and see if that fixes it.

with thanks
eholland
Posts: 15
Joined: Mon Dec 18, 2017 2:09 am

Re: Jamovi won't open (Connection lost)

Post by eholland »

I do have R installed. Here's the output that comes when I run 'set' in the console.

https://www.dropbox.com/s/c6j9d3svnh2wa ... t.png?dl=0
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jonathon
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Joined: Fri Jan 27, 2017 10:04 am

Re: Jamovi won't open (Connection lost)

Post by jonathon »

you could try disabling your virus scanner too.

with thanks
eholland
Posts: 15
Joined: Mon Dec 18, 2017 2:09 am

Re: Jamovi won't open (Connection lost)

Post by eholland »

I'm unable to do that as it's a work computer and it seemingly won't let me!
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jonathon
Posts: 2620
Joined: Fri Jan 27, 2017 10:04 am

Re: Jamovi won't open (Connection lost)

Post by jonathon »

hi,

it's possibly an issue to do with permissions, or possibly with your virus scanner. is it possible to try running jamovi as administrator? also, you could try (temporarily) removing R, and see if that fixes it.

with thanks
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