Jamovi won't open (Connection lost)

General help and assistance with jamovi. Bug reports can be made at our issues page: https://github.com/jamovi/jamovi/issues . (If you're unsure feel free to discuss it here)
Ter069
Posts: 1
Joined: Sat Mar 23, 2019 7:00 pm

Re: Jamovi won't open (Connection lost)

Post by Ter069 »

When I get to the file, it says an expected error has occurred and engine process is shutting down. Any suggestions?
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jonathon
Posts: 2617
Joined: Fri Jan 27, 2017 10:04 am

Re: Jamovi won't open (Connection lost)

Post by jonathon »

hi,

you can try disabling any virus checkers or security software, if that doesn't work, can you provide the error message in full?

with thanks
RickCarlsson
Posts: 6
Joined: Thu Apr 04, 2019 10:04 am

Re: Jamovi won't open (Connection lost)

Post by RickCarlsson »

A college has the same problem on his Windows 10 laptop. It used to work fine and suddenly jamovi can’t load datasets anymore. The datasets open fine in jamovi on other computers.
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RickCarlsson
Posts: 6
Joined: Thu Apr 04, 2019 10:04 am

Re: Jamovi won't open (Connection lost)

Post by RickCarlsson »

Also this:
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RickCarlsson
Posts: 6
Joined: Thu Apr 04, 2019 10:04 am

Re: Jamovi won't open (Connection lost)

Post by RickCarlsson »

Sorry for many posts, but I need to add this. We cannot turn antivirus off because that’s the IT departments area and they will not let us do that. We’re replacing SPSS department wide starting this fall after a lot of push from me, so we need to solve this ;) Any help is much appreciated and I’ll help anyway I can.
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jonathon
Posts: 2617
Joined: Fri Jan 27, 2017 10:04 am

Re: Jamovi won't open (Connection lost)

Post by jonathon »

hi rick,

there's an issue with opening files in jamovi 0.9.6.4 that were created in 0.9.6.1, 2, 3

if you update to a newer version, the problem is fixed.

sorry for the inconvenience

cheers
RickCarlsson
Posts: 6
Joined: Thu Apr 04, 2019 10:04 am

Re: Jamovi won't open (Connection lost)

Post by RickCarlsson »

Hmm. Files were made and opened in same version. Uninstalling and installing again helped though. Thanks!
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