Jamovi won't open (Connection lost)

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eholland
Posts: 15
Joined: Mon Dec 18, 2017 2:09 am

Jamovi won't open (Connection lost)

Post by eholland »

Hi,

I just installed the latest version of jamovi (0.8.1.12) onto a Windows 10 computer and get the following message whenever I try to open it:

Connection lost

The processing engine has ended unexpectedly.
This jamovi window will now close down. Sorry for the inconvenience



Any idea what might be the issue? Thanks.
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jonathon
Posts: 2613
Joined: Fri Jan 27, 2017 10:04 am

Re: Jamovi won't open (Connection lost)

Post by jonathon »

hi,

can you tell me the full version of windows that you're using, i.e. windows 10, build 43523.

and whether you're running windows in a language other than english.

with thanks
eholland
Posts: 15
Joined: Mon Dec 18, 2017 2:09 am

Re: Jamovi won't open (Connection lost)

Post by eholland »

Hi Jonathon,

I'm using Windows 10, build 15063.786 in English.
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jonathon
Posts: 2613
Joined: Fri Jan 27, 2017 10:04 am

Re: Jamovi won't open (Connection lost)

Post by jonathon »

hi,

could you try this slightly earlier version and see if it has the same issue?:

https://www.jamovi.org/downloads/jamovi ... -win64.exe

with thanks
eholland
Posts: 15
Joined: Mon Dec 18, 2017 2:09 am

Re: Jamovi won't open (Connection lost)

Post by eholland »

I downloaded the earlier version but still get the same message when I open it.
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jonathon
Posts: 2613
Joined: Fri Jan 27, 2017 10:04 am

Re: Jamovi won't open (Connection lost)

Post by jonathon »

thanks,

could you try installing this, and see if that fixes it?

https://www.microsoft.com/en-us/downloa ... x?id=48145

with thanks
eholland
Posts: 15
Joined: Mon Dec 18, 2017 2:09 am

Re: Jamovi won't open (Connection lost)

Post by eholland »

Hi Jonathon, I installed the program but am still getting the same error message.
cheers.
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jonathon
Posts: 2613
Joined: Fri Jan 27, 2017 10:04 am

Re: Jamovi won't open (Connection lost)

Post by jonathon »

Hi,

Can you tell me where you have installed it to?

It's possible there's an issue with the program path containing international characters.

Also, are you running windows in a language other than english?

With thanks

Jonathon
eholland
Posts: 15
Joined: Mon Dec 18, 2017 2:09 am

Re: Jamovi won't open (Connection lost)

Post by eholland »

Oddly, I can't see where Windows Visual C++ is installed (looking for it in a search doesn't bring it up). However, I do know it has been installed because if I go to the uninstaller in Control Panel, it lists it as a program which has been installed.

The Windows I'm using is only in English.

Thanks.
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jonathon
Posts: 2613
Joined: Fri Jan 27, 2017 10:04 am

Re: Jamovi won't open (Connection lost)

Post by jonathon »

sorry, i mean where jamovi is installed to

with thanks
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