Jamovi won't open (Connection lost)

[eholland]

Program Files

[jonathon]

OK, can you install the latest 0.8.1.13 version of jamovi, and launch it in debug mode (there should be a jamovi debug option available from the start menu).

when this starts up, can you try launching python. you just type 'python' (no quotes) and hit enter.

if python starts successfully, it will end with >>>, but it may throw an (informative) error message.

with thanks

[eholland]

I just installed the latest version, followed your instructions, and got the following message:

C:\Program Files\jamovi 0.8.1.13\bin>python
Python 3.5.2 (v3.5.2:4def2a2901a5, Jun 25 2016, 22:18:55) []MSC v.1900 64 bit (AMD64)] on win32
Type "help", "copyright", "credits" or "license" for more information.
>>>

I'm also still getting the same error message when I try to open the new version.

[jonathon]

great. thanks for doing all this.

could you see if there are any windows updates you could apply?

with thanks

[eholland]

Just checked and Windows is completely up to date.

[eholland]

Do you have any more suggestions? It is still not working on my work computer and I would like to be able to access it at work.

Cheers.

[jonathon]

hi,

sorry this is quite a tricky one. we've successfully dissected all sorts of issues stemming from inconsistent behaviours on windows, etc. but this seems to be a new one.

let me just try a couple of things now.

with thanks

jonathon

[jonathon]

could you bring up the jamovi debug terminal, and this time run:

jamovi --py-debug

this will log to a file in your user/home directory (it will tell you where). could you send us this file?

with thanks

[eholland]

Here's the file I've saved to my dropbox:

https://www.dropbox.com/s/erglsuj3t93im ... g.txt?dl=0

[jonathon]

thanks. that helps me narrow things down.

i'll add some additional debugging stuff to the next release, which will hopefully bring us a bit closer.

with thanks