Jamovi 0.8.2.2 can´t open and create new

General help and assistance with jamovi. Bug reports can be made at our issues page: https://github.com/jamovi/jamovi/issues . (If you're unsure feel free to discuss it here)
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jonathon
Posts: 2613
Joined: Fri Jan 27, 2017 10:04 am

Re: Jamovi 0.8.2.2 can´t open and create new

Post by jonathon »

OK, could you try saving the following file:

https://gist.githubusercontent.com/jona ... _main__.py

to the following location:

C:\Program Files\jamovi 0.8.6.0\Resources\jamovi\server\jamovi\server

then try running jamovi

with thanks
yuna
Posts: 10
Joined: Sun Mar 04, 2018 9:16 pm

Re: Jamovi 0.8.2.2 can´t open and create new

Post by yuna »

Hi,
I saved the file to the location.
After restarting the computer jamovi opens at the first click but there is still a blank page.
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Jamovi_01.jpg
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jonathon
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Re: Jamovi 0.8.2.2 can´t open and create new

Post by jonathon »

hi yuna,

thanks for your help in this. we've narrowed down the issue to a component we use called 'tornado', and i'm discussing it with their developers:

https://github.com/tornadoweb/tornado/issues/2347

with thanks
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jonathon
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Re: Jamovi 0.8.2.2 can´t open and create new

Post by jonathon »

hi yuna,

could you try starting the jamovi debug console, and running:

set PYTHONPATH=../Resources/jamovi/server && python -u -m jamovi.server 0 --stdin-slave --debug

give it a few seconds, this is what it looks like when it works (but i'm not expecting it to work):
Screen Shot 2018-04-12 at 11.38.53.png
Screen Shot 2018-04-12 at 11.38.53.png (41.32 KiB) Viewed 6802 times
then can you press ctrl+c, this will terminate the application, and hopefully provide some error information.

could you copy/paste this error information, or send us a screenshot?

with thanks

jonathon
yuna
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Joined: Sun Mar 04, 2018 9:16 pm

Re: Jamovi 0.8.2.2 can´t open and create new

Post by yuna »

Hi,
As you expected it didn't work but there also was no error information when I pressed ctrl+c.
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jeff
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Joined: Wed Apr 18, 2018 3:39 pm

Re: Jamovi 0.8.2.2 can´t open and create new

Post by jeff »

Hi Jonathon,

I wasn't sure if I should add to this thread or create a new one, but I think I'm running into a similar problem. I was able to run a previous version of Jamovi, but when I updated to 0.8.6.0 I received an "Unable to Open, Unknown Exception" message. I tried uninstalling and installing previous versions of Jamovi but ran into the same issue. The computer I'm trying to use it on is within a locked environment, though I do have administrator privileges on the machine.

I read through this thread and tried running some of the commands you suggested and have attached screenshots and a log file here.

Thanks so much for your time and assistance!

- Jeff
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Jamovi_Stdin Slave Debug.png
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Jamovi_LocalHost Error.png
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Jamovi_Debug_Open Error.png
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jeff
Posts: 2
Joined: Wed Apr 18, 2018 3:39 pm

Re: Jamovi 0.8.2.2 can´t open and create new

Post by jeff »

Just adding the other attachments (had to zip the log file because it was too large)
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jamovi-log.zip
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Jamovi_Exit Code 3221225781.png
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jonathon
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Re: Jamovi 0.8.2.2 can´t open and create new

Post by jonathon »

hi jeff,

i've improved some of the error reporting, and the next release should provide a bit more information as to what's going on on your computer.

but i think your issue is different to yuna's. thanks for all the logs though.

with thanks

jonathon
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jonathon
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Re: Jamovi 0.8.2.2 can´t open and create new

Post by jonathon »

hi yuna,

thanks for all your help. could you try the same as before, except running (all on one line):

Code: Select all

PATH=".;..\\Resources\\lib;..\\Frameworks\\R\\bin\\x64;..\\Frameworks\\R\\library\\RInside\\lib\\x64" && set PYTHONPATH=../Resources/jamovi/server && python -u -m jamovi.server 0 --stdin-slave --debug
i really appreciate you hanging in there this long. this bug is driving me slightly nuts.

with thanks

jonathon
yuna
Posts: 10
Joined: Sun Mar 04, 2018 9:16 pm

Re: Jamovi 0.8.2.2 can´t open and create new

Post by yuna »

hi jonathon,
Thank you for trying to solve this issue. It still doesn't work and there is still no error information.
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