Jamovi open only a white window

ConstOfLausanne · Post by **ConstOfLausanne** » Thu Apr 05, 2018 1:39 pm

Hi,

I open Jamovi for the first time on my new computer and i see that.

As report on other bug I must click two time on jamovi to open it.

my configuration:
acer spin one
Win 10 pro 64bit

Post by **jonathon** » Sat Apr 07, 2018 1:29 am

hi,

can you tell us if you're running windows in a language other than english, and whether your username has international characters in it?

with thanks

ConstOfLausanne · Post by **ConstOfLausanne** » Sat Apr 07, 2018 4:04 pm

Hello, I use windows in an oder language (french). My user name contain uppercases

best regards

Post by **jonathon** » Tue Apr 10, 2018 10:26 am

hmm. generally the only way we can move forward with these issues is through getting remote access to your computer.

would it be possible for you to give us remote access for a few hours with something like teamviewer?

drop us a line at contact at jamovi.org if this would be possible

with thanks

ConstOfLausanne · Post by **ConstOfLausanne** » Wed Apr 18, 2018 6:55 pm

hello,

yes it's possible

how do you want to proceed fort the remoot access ?

Post by **jonathon** » Thu Apr 19, 2018 1:47 am

hey, drop us an email to contact at jamovi.org

cheers

jamovi