[SOLVED] MacOS jamovi immediately crashes

[xxming]

Hi Jonathon,

Here is the output:

ALLUSERSPROFILE=C:\ProgramData
APPDATA=C:\Users\xxming\AppData\Roaming
CLASSPATH=.;c:\Program Files (x86)\QuickTime\QTSystem\QTJava.zip
CommonProgramFiles=C:\Program Files\Common Files
CommonProgramFiles(x86)=C:\Program Files (x86)\Common Files
CommonProgramW6432=C:\Program Files\Common Files
COMPUTERNAME=PC
ComSpec=C:\WINDOWS\system32\cmd.exe
FPS_BROWSER_APP_PROFILE_STRING=Internet Explorer
FPS_BROWSER_USER_PROFILE_STRING=Default
FP_NO_HOST_CHECK=NO
GSTREAMER_1_0_ROOT_X86_64=C:\gstreamer\1.0\x86_64\
HOMEDRIVE=C:
HOMEPATH=\Users\xxming
LOCALAPPDATA=C:\Users\xxming\AppData\Local
LOGONSERVER=\\PC
NUMBER_OF_PROCESSORS=4
OneDrive=C:\Users\xxming\OneDrive
OS=Windows_NT
Path=C:\Program Files (x86)\NVIDIA Corporation\PhysX\Common;C:\ProgramData\Oracle\Java\javapath;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\WINDOWS\System32\WindowsPowerShell\v1.0\;C:\Program Files (x86)\AMD\ATI.ACE\Core-Static;c:\Program Files (x86)\QuickTime\QTSystem\;C:\Program Files\MATLAB\R2016a\runtime\win64;C:\Program Files\MATLAB\R2016a\bin;C:\Program Files\MATLAB\R2016a\polyspace\bin;C:\Program Files (x86)\PharosSystems\Core;C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static;C:\Program Files (x86)\Calibre2\;C:\Users\xxming\AppData\Local\Microsoft\WindowsApps;
PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC
PROCESSOR_ARCHITECTURE=AMD64
PROCESSOR_IDENTIFIER=Intel64 Family 6 Model 60 Stepping 3, GenuineIntel
PROCESSOR_LEVEL=6
PROCESSOR_REVISION=3c03
ProgramData=C:\ProgramData
ProgramFiles=C:\Program Files
ProgramFiles(x86)=C:\Program Files (x86)
ProgramW6432=C:\Program Files
PROMPT=$P$G
PSModulePath=C:\WINDOWS\system32\WindowsPowerShell\v1.0\Modules\
PUBLIC=C:\Users\Public
QTJAVA=c:\Program Files (x86)\QuickTime\QTSystem\QTJava.zip
SESSIONNAME=Console
SystemDrive=C:
SystemRoot=C:\WINDOWS
TEMP=C:\Users\xxming\AppData\Local\Temp
TMP=C:\Users\xxming\AppData\Local\Temp
USERDOMAIN=PC
USERDOMAIN_ROAMINGPROFILE=PC
USERNAME=xxming
USERPROFILE=C:\Users\xxming
windir=C:\WINDOWS

Thanks.

[jonathon]

hi xxming,

so i haven't been able to reproduce this here, but what has been common to the few people who have had this issue is that they have a lot of stuff in their 'PATH', and you're no exception. obviously jamovi needs to be robust to this sort of thing, and we're keen to fix it, but if you're comfortable changing system settings, you could (temporarily) change the PATH to something much simpler, and see if that works.

that would pin-point where the issue is.

with thanks

[jonathon]

another thing you could try, is copying the vcruntime140.dll from the bin/ directory, into the Resources/lib directory, and see if that fixes it.

with thanks

[xxming]

Hi Jonathon,

Unfortunately neither seems work.

thanks

[jonathon]

hmm, this is a tricky one. let me think about it.

at a guess, it's some sort of dll leakage issue, but it's hard to diagnose remotely.

[truenewbie]

hey guys,

sorry for the inconvenience. the new 0.7.2.2 fixes the issue:

https://www.jamovi.org/downloads/jamovi-0.7.2.2.dmg

it hurts a bit when your shiny new release doesn't work as expected!

jonathon

Jonathon, thank you so much for fixing this so super fast. Awesome!