Unable to access Jamovi library

jamoviuserpand23 · Post by **jamoviuserpand23** » Mon Aug 21, 2023 5:52 am

I'm using Jamovi 2.3.28 and need to install the Linear Models module but keep getting the above message when I try to access the library. [SSL:CERTIFICATE_VERIFY_FAILED] certificate verify failed; unable to get local issuer certificate (_ssl.c:1076). Need it urgently, any resolution will be appreciated

Post by **jonathon** » Mon Aug 21, 2023 5:53 am

try the 2.4 ... i think the 2.4 provides more informative messages as to why it's unable to reach the library.

jonathon

jamoviuserpand23 · Post by **jamoviuserpand23** » Mon Aug 28, 2023 8:44 am

I've installed the latest 2.4 version of Jamovi but still face the exact same issue - unable to access the library. Any solutions?

jamoviuserpand23 · Post by **jamoviuserpand23** » Mon Aug 28, 2023 8:45 am

In fact there is less information than the previous version - I just see a message that says "Unable to reach the library", with no further error message or detail

Post by **jonathon** » Mon Aug 28, 2023 9:22 am

yeah, that rules out a few other possibilities ... basically, there's an issue with your internet connection.

try a different internet connection (perhaps a mobile hotspot for example) ... if you still can't connect, it suggests there's a firewall on your computer blocking access.

cheers

jamovi