File is not loading
File is not loading
After I download Jamovi and open it on my files it stays on the loading screen with "hang on while we get your apps information" and it never loads. Ive had it on that same screen since this morning. I have tried deleting and re-downloading it and still same thing. I followed my schools steps to downloading it and it does not work. Can someone help before I have to start doing assignments
Re: File is not loading
Hi,
Thanks for getting in touch. The message “Hang on while we get your app’s information” doesn’t come from jamovi. It looks like it comes from your computer’s operating system, or from software your university uses to manage and deliver apps. That’s probably why deleting and re-downloading jamovi hasn’t made any difference: jamovi itself isn’t getting the chance to start.
If this is a laptop provided or managed by your university, or if your school’s instructions had you install jamovi through a software portal or app store, the problem is most likely with that system. In that case it needs attention from your university’s IT help desk. When you contact them, include a screenshot of that loading screen and the steps you followed, which should help them sort it out quickly.
In the meantime, so you’re not held up with your assignments, you can use jamovi in your web browser at https://cloud.jamovi.org. There’s nothing to install. Just open the link, and you can load your data files and run your analyses as normal.
Best of luck with the assignments!
Thanks for getting in touch. The message “Hang on while we get your app’s information” doesn’t come from jamovi. It looks like it comes from your computer’s operating system, or from software your university uses to manage and deliver apps. That’s probably why deleting and re-downloading jamovi hasn’t made any difference: jamovi itself isn’t getting the chance to start.
If this is a laptop provided or managed by your university, or if your school’s instructions had you install jamovi through a software portal or app store, the problem is most likely with that system. In that case it needs attention from your university’s IT help desk. When you contact them, include a screenshot of that loading screen and the steps you followed, which should help them sort it out quickly.
In the meantime, so you’re not held up with your assignments, you can use jamovi in your web browser at https://cloud.jamovi.org. There’s nothing to install. Just open the link, and you can load your data files and run your analyses as normal.
Best of luck with the assignments!