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Re: Jamovi won't open (Connection lost)

Posted: Sat Jan 20, 2018 2:03 am
by jonathon
hi,

can you install the latest version of jamovi (0.8.1.14)? start it in debug mode, and at the console run:

jamovi --debug

jamovi spawns background 'engines' for performing the analyses, and these background engines appear to be failing on your machine. running it with --debug should make these engines visible, and hopefully provide a useful error message.

with thanks

Re: Jamovi won't open (Connection lost)

Posted: Mon Jan 22, 2018 6:02 am
by eholland
Hi Jonathon,

Here's a screenshot of the debug message:

https://www.dropbox.com/s/53h5ze5ab4yge ... e.gif?dl=0

It still gives me the same error message when the actual program opens.

Cheers.

Re: Jamovi won't open (Connection lost)

Posted: Mon Jan 22, 2018 9:12 am
by dropmann
Hi, i'm another developer on jamovi. When running in debug mode there should be a total of 4 command windows open. The initial one into which jamovi --debug was typed, but when jamovi opens 3 more should appear. Firstly, do those three other windows appear and if so what do they contain after the connection lost message is displayed?

kind regards,
Damian

Re: Jamovi won't open (Connection lost)

Posted: Mon Jan 22, 2018 10:06 pm
by eholland
Yes, they do appear but they disappear after about a second. I could only see the first extra window, but it seemed to be empty (there wasn't enough time to view the ones behind it).

Cheers.

Re: Jamovi won't open (Connection lost)

Posted: Wed Jan 31, 2018 10:26 pm
by eholland
Any other ideas what I can do?

Re: Jamovi won't open (Connection lost)

Posted: Wed Jan 31, 2018 10:35 pm
by jonathon
hey sorry, i am running out of ideas.

do you have R installed on your computer?

you could try running 'set' at the jamovi debug console. this would/should output all your environmental variables. there's a possibility one of these is interfering (but i thought we filtered appropriately). you could send that through.

after that, if you have R installed, you could try removing it and see if that fixes it.

with thanks

Re: Jamovi won't open (Connection lost)

Posted: Wed Jan 31, 2018 10:50 pm
by eholland
I do have R installed. Here's the output that comes when I run 'set' in the console.

https://www.dropbox.com/s/c6j9d3svnh2wa ... t.png?dl=0

Re: Jamovi won't open (Connection lost)

Posted: Wed Jan 31, 2018 11:04 pm
by jonathon
you could try disabling your virus scanner too.

with thanks

Re: Jamovi won't open (Connection lost)

Posted: Thu Feb 01, 2018 12:58 am
by eholland
I'm unable to do that as it's a work computer and it seemingly won't let me!

Re: Jamovi won't open (Connection lost)

Posted: Thu Feb 01, 2018 4:25 am
by jonathon
hi,

it's possibly an issue to do with permissions, or possibly with your virus scanner. is it possible to try running jamovi as administrator? also, you could try (temporarily) removing R, and see if that fixes it.

with thanks