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Is cloud version of Jamovi down at the moment?
Posted: Tue Oct 20, 2020 3:40 pm
by simonrules
Hi,
Since last few weeks, I wasn't able to get on to cloud version of Jamovi. I am wondering if it is down permanently or any plan to be back on in near future? Please let me know.
Thanks,
Simon
Re: Is cloud version of Jamovi down at the moment?
Posted: Tue Oct 20, 2020 9:29 pm
by jonathon
hi simon,
the cloud version is occasionally taken offline, but it is running at the moment and has been for the last few days. if you're having issues with it, you can post us a screenshot of what's happening for you.
cheers
jonathon
Re: Is cloud version of Jamovi down at the moment?
Posted: Tue Oct 20, 2020 9:55 pm
by Bobafett
Hi Jonathon,
I'm having the same issue - it seems to fire up, briefly complains of having lost contact with the server, and then changes to what appears in the image below. I can't tell if it is an error code as the writing is too small. This happens across all browsers.
Cheers
Paul

Re: Is cloud version of Jamovi down at the moment?
Posted: Tue Oct 20, 2020 9:58 pm
by simonrules
Thanks Bobafett. That's exactly what happens.
Re: Is cloud version of Jamovi down at the moment?
Posted: Tue Oct 20, 2020 10:11 pm
by MAgojam
Hi, Jonathon.
I confirm what has already been reported by others and it has been happening for a few days and even now.
A quick connection lost message pops up and then it all nails a sad gray like in the screenshot.

- Screenshot 2020-10-20 23.58.31.png (17.89 KiB) Viewed 8005 times
Cheers,
Maurizio
Re: Is cloud version of Jamovi down at the moment?
Posted: Tue Oct 20, 2020 11:03 pm
by jonathon
thanks guys,
it works fine for me under firefox, but i am able to reproduce the issue under chrome. i'll do some digging.
kind regards
jonathon
Re: Is cloud version of Jamovi down at the moment?
Posted: Wed Oct 21, 2020 7:53 am
by MAgojam
jonathon wrote:it works fine for me under firefox, but i am able to reproduce the issue under chrome. i'll do some digging.
Hi, Jonathon.
Yes, I can confirm that it works on the same PC with FireFox, but not with Gogle Chrome and Microsoft Edge.

- Screenshot 2020-10-21 09.42.57.png (72.47 KiB) Viewed 7989 times
Thanks and best regards.
Maurizio
I update here, after Paul's last post, to confirm that I have not encountered any problems with FireFox.

- Screenshot 2020-10-21 11.41.38.png (151.91 KiB) Viewed 7983 times
Re: Is cloud version of Jamovi down at the moment?
Posted: Wed Oct 21, 2020 8:38 am
by Bobafett
Whilst it does fire up in Firefox, I can't actually do anything as the variables windows are blanked out when running any analyses. I notice that it has been updated to 1.6.4?

Cheers
Paul
Re: Is cloud version of Jamovi down at the moment?
Posted: Thu Oct 22, 2020 2:08 am
by jonathon
i've pushed a fix. let me know how you get on.
cheers
jonathon
Re: Is cloud version of Jamovi down at the moment?
Posted: Thu Oct 22, 2020 9:37 am
by MAgojam
Hi Jonathon.
I have tried again with Google Chrome and Microsoft Edge and have not encountered any problems.
Works well.
Can you share what you considered the problem, on which you intervened?
Thanks as always and best regards.
Maurizio