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Server Error

Posted: Sat Jul 10, 2021 8:58 am
by Oromokoma Charles
Hello everyone.
I have been using Jamovi since February this year. About a month or so ago, it started warning that my version was kind of too old and its security could be compromised if I opened files from unknown sources.

Last week on Saturday 3 July 2021, it started to show server error whenever I launched it and it won't open.
I then uninstalled the old version of 1.6.1 and downloaded version 1.8.4, installed it and the server error is persistent. I am now stuck. I need to be helped as soon as yesterday.
I don't know how to go around this problem yet am running out of deadline for submitting my results. Please find the error illustration in the attachment below.

Thanks,
Oromokoma

Re: Server Error

Posted: Tue Jul 13, 2021 10:25 am
by jonathon
hi oromokoma,

you could use the cloud version:

https://cloud.jamovi.org

or you could try rolling back to the 1.2 series:

https://www.jamovi.org/downloads/jamovi-1.2.27.0-win64.exe

cheers

jonathon

Re: Server Error

Posted: Fri Jul 16, 2021 2:54 am
by sanaali
I tried the cloud version and downloaded different versions but still showing the same error.

Re: Server Error

Posted: Fri Jul 16, 2021 5:27 am
by jonathon
could you try taking a log with procmon, and sending it to us? instructions are here:

https://www.jamovi.org/misc/procmon.html

jonathon

Re: Server Error

Posted: Fri Jul 16, 2021 2:40 pm
by sanaali
It does not allow me to attach PML files. Is there an email where I could send this file?

Re: Server Error

Posted: Fri Jul 16, 2021 11:30 pm
by jonathon
yes!

email it to contact < at > jamovi.org

with thanks

jonathon