Blank screen when opening Jamovi
Posted: Wed Sep 22, 2021 5:12 pm
Hello all,
I work in IT at a university and and one of our professors is having an issue with his jamovi.
We install it without incident but when we open it, it is a very pared down screen and there isn't even an X to close the program, you must use the taskbar or task manager.
Initially we uninstalled, renamed or deleted any folder the program had created, and tried to reinstall, but it is the same .
The closest thing to an error message I've gotten was a runtime error (r6016) when we closed the program. That's a thread data/ram error, but after running diagnostics on the machine, ram appears to be working well otherwise.
I have more or less the same hardware and image on my machine as the instructor does and jamovi opens as expected with the richer interface.
Have any of you all seen this issue before?
I appreciate your help and time!
I work in IT at a university and and one of our professors is having an issue with his jamovi.
We install it without incident but when we open it, it is a very pared down screen and there isn't even an X to close the program, you must use the taskbar or task manager.
Initially we uninstalled, renamed or deleted any folder the program had created, and tried to reinstall, but it is the same .
The closest thing to an error message I've gotten was a runtime error (r6016) when we closed the program. That's a thread data/ram error, but after running diagnostics on the machine, ram appears to be working well otherwise.
I have more or less the same hardware and image on my machine as the instructor does and jamovi opens as expected with the richer interface.
Have any of you all seen this issue before?
I appreciate your help and time!