Sidebar not loading on Jamovi Cloud

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armyprof
Posts: 1
Joined: Mon Nov 07, 2022 7:50 pm

Sidebar not loading on Jamovi Cloud

Post by armyprof »

This just started happening today. The sidebar isn't loading; it's just blank. So I can't load or save a dataset.

Any suggestions or ideas?
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jonathon
Posts: 2613
Joined: Fri Jan 27, 2017 10:04 am

Re: Sidebar not loading on Jamovi Cloud

Post by jonathon »

hmm, that is quite the riddle ... could you try a different web browser (and/or a different computer) and see if that makes a difference?

another thing you could try is opening up the "browser dev tools", and see if there's any errors in the logs.

https://www.computerhope.com/issues/ch002153.htm

with thanks

jonathon
Wake
Posts: 43
Joined: Tue Jun 26, 2018 8:31 am

Re: Sidebar not loading on Jamovi Cloud

Post by Wake »

I'm experiencing this too, as our my students. The side bar is blank but if I click on the left hand side where a menu item should it the full menu appears and can be used.

I'm using Chrome on Windows 10, but I get the same behaviour with Edge.

The developer tools show the following errors

Failed to load resource: the server responded with a status of 404 ()
/modules/r-datasets?v=1.0.1.0:1

Failed to load resource: the server responded with a status of 404 ()
/modules/lsj-data?v=1.0.1.0:1

Also a warning
[Vue warn]: Property "_" should not start with _ which is a reserved prefix for Vue internals.
at <App >
warn @ main-f6e386bf.js:23064
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jonathon
Posts: 2613
Joined: Fri Jan 27, 2017 10:04 am

Re: Sidebar not loading on Jamovi Cloud

Post by jonathon »

i'll shoot you an email wake.

jonathon
dropmann
Posts: 79
Joined: Thu Feb 02, 2017 10:26 am

Re: Sidebar not loading on Jamovi Cloud

Post by dropmann »

Hi, we have been troubleshooting this issue and have come to the conclusion that it is a chrome redraw issue. A temporary solution is to simply maximize/minimize the browser window and this will force a redraw. I will come up with a better solution in the meantime.
dropmann
Posts: 79
Joined: Thu Feb 02, 2017 10:26 am

Re: Sidebar not loading on Jamovi Cloud

Post by dropmann »

I have push out a fix for this issue to the cloud. Please let us know if it persists.
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