Student has incompatibility issues with their old mac model

mwoller · Post by **mwoller** » Tue Jan 10, 2023 7:04 pm

A student I am TAing for our statistics course cannot download jamovi as their is an incompatibility issue with her version of macOS 10.12.16, as the oldest available version of jamovi you guy have available for mac download is only for macOS 10.13. Do you guys have any build for this old macbook at all? What would be the alternative solutions other than requiring her to pay for the web browser version? Thanks for the help!

Post by **jonathon** » Tue Jan 10, 2023 11:42 pm

hi,

sorry, 10.13 is the oldest version of macOS we support.

we have placed the cloud version at a price point that shouldn't be too burdensome for students.

kind regards

jonathon

mwoller · Post by **mwoller** » Fri Jan 13, 2023 6:42 pm

So as a followup for an problem another student is having. Apparently every time that they try opening jamovi they receive an error that automatically closes the application. This is happening both on the 2.3.21 and 2.2.5 Windows build. We have no clue why this is happening and what the fix might be. They are getting the server message: "Engine Process Terminated Exit code: 1" I'm not sure where a error guide for jamovi exists

Let me know if you need additional information. Thanks for the help.

mwoller · Post by **mwoller** » Fri Jan 13, 2023 7:35 pm

I just realized that the student (most likely) already made a help question about this issue, so you can ignore the previous post.

Post by **jonathon** » Fri Jan 13, 2023 11:30 pm

yeah, sometimes there are small things about people's laptops that prevent jamovi from running. it's not uncommon for software to not work on a small percentage of windows machines.

that's one of the attractive things about publishing a cloud version ... we side-step all these issues.

cheers

jamovi