jamovi

OK, could you try saving the following file:

https://gist.githubusercontent.com/jona ... _main__.py

to the following location:

C:\Program Files\jamovi 0.8.6.0\Resources\jamovi\server\jamovi\server

then try running jamovi

with thanks

Hi,
I saved the file to the location.
After restarting the computer jamovi opens at the first click but there is still a blank page.

hi yuna,

thanks for your help in this. we've narrowed down the issue to a component we use called 'tornado', and i'm discussing it with their developers:

https://github.com/tornadoweb/tornado/issues/2347

with thanks

hi yuna,

could you try starting the jamovi debug console, and running:

set PYTHONPATH=../Resources/jamovi/server && python -u -m jamovi.server 0 --stdin-slave --debug

give it a few seconds, this is what it looks like when it works (but i'm not expecting it to work):
then can you press ctrl+c, this will terminate the application, and hopefully provide some error information.

could you copy/paste this error information, or send us a screenshot?

with thanks

jonathon

Hi,
As you expected it didn't work but there also was no error information when I pressed ctrl+c.

Hi Jonathon,

I wasn't sure if I should add to this thread or create a new one, but I think I'm running into a similar problem. I was able to run a previous version of Jamovi, but when I updated to 0.8.6.0 I received an "Unable to Open, Unknown Exception" message. I tried uninstalling and installing previous versions of Jamovi but ran into the same issue. The computer I'm trying to use it on is within a locked environment, though I do have administrator privileges on the machine.

I read through this thread and tried running some of the commands you suggested and have attached screenshots and a log file here.

Thanks so much for your time and assistance!

- Jeff

Just adding the other attachments (had to zip the log file because it was too large)

hi jeff,

i've improved some of the error reporting, and the next release should provide a bit more information as to what's going on on your computer.

but i think your issue is different to yuna's. thanks for all the logs though.

with thanks

jonathon

hi yuna,

thanks for all your help. could you try the same as before, except running (all on one line):
i really appreciate you hanging in there this long. this bug is driving me slightly nuts.

with thanks

jonathon

hi jonathon,
Thank you for trying to solve this issue. It still doesn't work and there is still no error information.