Jamovi wont open

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by 17017LM » Wed Apr 10, 2019 11:43 am

please help!
i have to use jamovi for my masters assignments and it will just not open. I have checked the windows is correct and installed it but every time i try to open the software it just fails and brings up the same error message,
"An unexpected error has occurred and jamovi must shut down. Unable to connect to the server.
SyntaxError:Failed to execute 'open' on 'XMLHttpRequest'; invalid URL Sorry for the inconvenience"

Can anyone help...please

Thank you

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by jonathon » Wed Apr 10, 2019 11:48 am

hi liz,

we've not seen this error before. to figure out what's going on, we'll probably need to get access to your computer with something like teamviewer. drop us a line at contact <at> jamovi.org if that would be possible.

in the short-term, it might be easier to see if you can use a different computer. whatever the issue is, it's very rare, and you shouldn't experience it on a different computer.

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