Error in medmod (Exit code: 3221225725)

[edukms7]

Hello,

I have a problem with conducting mediation and moderation analysis.
When I click the medmod button, a few minutes later the JAMOVI stopped with the following message.

"An unexpected error has occurred, and jamovi must now close.

Engine process terminated

Exit code: 3221225725"

Please help me.....

I attached the error message.

error message.PNG (7.34 KiB) Viewed 953 times

Thank you for your help in advance!

[jonathon]

hi,

this is probably to do with you having a username with international characters in it. this isn't normally an issue, but sometimes R has trouble locating packages in paths with international characters.

try shutting down jamovi, then move the medmod directory from:

C:\Users\username\AppData\Roaming\jamovi\modules

to

C:\Program files\jamovi 0.9.x.x\Resources\modules

and see if that fixes the issue.

cheers

jonathon

[edukms7]

I fix it!

Many thanks for your kind help

Have a nice day!

Kim

[Jinuk Kim]

Hello, Jonathan!!

I also got the similar problem with my laptop so tried to fix it according to your guide.

I found the error code when trying to run the multilevel analysis.

But I couldn't find the folder named "mixed model".

Right after I locate the variable into the cluster variable, it stopped running and was closed.

Could you help with this problem??

Many thanks in advance!!