[SOLVED] installation problem

Dalila · Post by **Dalila** » Sat Oct 14, 2017 4:30 am

Hello,
I have OSX 10.9.5 system and when I download Jamovi for Mac OS (211Mo) anf then copy in my application folder and load it, nothing happen. I just have a window with Jamovi anf the only option is "quit"

Could you help me please?
Dalila

Post by **jonathon** » Sat Oct 14, 2017 4:51 am

hi, there's a couple of things you could try that could help us figure out the issue. this is the first we've heard of an issue like this on a mac.

can you send us a screenshot? and could you run the following at the terminal:

/Applications/jamovi.app/Contents/MacOS/jamovi

this should produce some output, which if you could copy/paste here, that would be helpful.

additionally, if you had time, could you try the previous version too:?

https://www.jamovi.org/downloads/jamovi ... -macos.dmg

with thanks

jonathon

ETGR · Post by **ETGR** » Sat Nov 18, 2017 10:41 am

Hey Jonathon,

I have exactly the same problem running Mac OS High Sierra. I tried also the older version of jamovi with the same problem.

Entering your code in the terminal gives the following information:

Last login: Sat Nov 18 11:22:33 on ttys000
android-65ef9e9761387eba:~ emmanuelguizarrosales$ /Applications/jamovi.app/Contents/MacOS/jamovi
jamovi
version: 0.0.0
cli: 0.0.0

Traceback (most recent call last):
File "runpy.pyc", line 184, in _run_module_as_main

File "runpy.pyc", line 85, in _run_code
File "/Applications/jamovi.app/Contents/Resources/jamovi/server/jamovi/server/__main__.py", line 5, in <module>

start()
File "/Applications/jamovi.app/Contents/Resources/jamovi/server/jamovi/server/__init__.py", line 81, in start

server.start()
File "/Applications/jamovi.app/Contents/Resources/jamovi/server/jamovi/server/server.py", line 371, in start

sockets = tornado.netutil.bind_sockets(self._ports[0], self._host)
File "tornado/netutil.pyc", line 153, in bind_sockets

File "socket.pyc", line 732, in getaddrinfo

socket.gaierror: [Errno 8] nodename nor servname provided, or not known

But when I run jamovi on an other laptop running Mac OS Sierra, everything works just fine... So it might be a problem with Mac OS High Sierra? Should I downgrade or is it planned to fix this problem?

With kind regards and a lot of respect for your work!

Emmanuel

Post by **jonathon** » Sat Nov 18, 2017 9:38 pm

hi emmanuel,

i do all my jamovi development on high sierra, so that shouldn't be a problem.

this error suggests there's something peculiar about your macOS system, however it's possible we can come up with a solution which works around it (and that we can incorporate into jamovi future releases).

are you comfortable using a text editor? you can try editing the file:

/Applications/jamovi.app/Contents/Resources/jamovi/server/jamovi/server/__init__.py

if you scroll down to line 53, and change:

host = 'localhost'

to

host = '127.0.0.1'

and see if that works

with thanks

jonathon

ETGR · Post by **ETGR** » Sun Nov 19, 2017 10:01 am

Hey Jonathon,

Thank you so much for your speedy answer! Your solution worked perfectly! I'm deeply impressed by jamovi's support-service!

Have a nice day and cheers!

Emmanuel

Post by **jonathon** » Sun Nov 19, 2017 10:07 am

Thanks for taking the time to report this Emmanuel, and for trying out the fix. we'll incorporate this fix into future versions of jamovi.

cheers

Jonathon

jamovi